Bitcoin/Cryptocurrencies

• How long does a Bitcoin payment take to process?
• What are Bitcoin fees?
• Have you received my Bitcoin payment?
• What wallet address do I send my Bitcoin to?
• Do you accept any Cryptocurrencies other than Bitcoin?
• My Bitcoin order is Pending

See all 10 articles

Card

• Do you accept pre-paid cards?
• No option to checkout using Card payment
• My Card has been over-charged
• Why do I have a surcharge on my card payment?
• My Card payment was declined
• What shows on my Card statement?

See all 7 articles

Check/Money Order

• Have you received my Check/Money Order?
• My Check/Money Order has been cancelled
• How long will my Check/Money Order take to arrive?
• I have sent my Check/Money Order. What happens next?
• How do I pay by Check/Money Order?

Cash

• Have you received my Cash?
• My Cash order has been cancelled
• How long will my Cash take to arrive?
• I have sent my Cash. What happens next?
• How do I pay by Cash?

Bank/Wire Transfer

• How do I pay by Bank/Wire Transfer?
• What will appear on my bank statement?
• What are your bank details?
• My Bank/Wire Transfer has been cancelled
• How long does a Bank/Wire Transfer payment take to process?
• I have paid by Bank/Wire Transfer but you haven't charged me

Other

• What is the safest way to pay?
• Can I order by phone?
• Can I change my payment method?
• What payment methods do you accept?
• I can not proceed through checkout
• Do you accept PayPal?

Returns and Refunds

• Can I return a product for a refund?
• Can I exchange one product for another?
• What happens if my order arrives damaged?

Shipping / Delivery

• Can I change my delivery address?
• Countries with shipping restrictions
• Where is my order?
• Do you deliver cannabis seeds to my country?
• What are the benefits of Discrete Delivery?
• How will my order be shipped?

See all 9 articles

Order Information

• Order Delays - 29th March-3rd April
• My order arrived. How can I say thank you?
• Can I change my order?
• Order Statuses Explained

Loyalty Points

• I have left a review. Where are my loyalty points?
• Where can I manage my Loyalty Points and Referrals?
• Can I earn Loyalty Points by introducing my friends to Seedsman?
• How do I earn loyalty points?
• Can you allocate some points against my order?
• How do I use my loyalty points?

See all 9 articles

Promotions & Discounts

• Where can I find your current promotions?
• When does your next promotion begin?
• Do you offer any exclusive promotions or discounts?
• Where do I enter my discount code?
• How can I get free seeds?
• My promo code didn't work!

See all 7 articles

Dropshipping

• I am looking for a dropshipping company. Can you help?

Wholesale

• I would like to sell the seeds you sell. Is this possible?
• Do you have a minimum order value?
• Do you have a "Quick Order" system?
• Can you provide a list of your best selling strains?
• Am I obliged to respect the retail prices that you sell at?
• Do you have a printed catalogue?

General

• I am not happy with your service. What can I do?
• Who are you?
• Are you a breeder?
• How can I contact you?
• Can you send me free samples of your seeds?
• Do you have an affiliate programme?

See all 9 articles

Marketing

• Can I advertise on your website?
• Can you send me free stickers/grinders etc?
• I'd like to work for you. How can I apply?

Seedsman Affiliate Programme

• What do I need to become an affiliate?
• How much money can I make?
• How and when will I be paid?
• How do I know I will be paid for my referral?
• Can I make money signing up other affiliates?
• How do I use Direct Link URLs?

Bestselling & recommended seeds

• Recommended Bestselling Strains
• Can you recommend the right strain for me?
• Where can I find your best selling products?

Legal

• Can you answer my question regarding cannabis germination or cultivation?
• My seeds haven't germinated - what shall I do?

Product Information

• I want to list my strain on your website
• Do you send seeds in original packaging?
• How long can cannabis seeds be stored for?
• How fresh are the seeds you offer?
• You don't have the seeds I want. Can you get them for me?
• How should I store cannabis seeds?

See all 8 articles

Privacy & Security

• Is your website safe to use?
• Do you have a privacy policy?
• Can you close my Customer Account and remove my orders history?

Website Issues

• Your website doesn't work for me!
• The website will not accept my date of birth.
• I am unable to reset my password.
• I am unable to log into my account.

How to use Seedsman Support Center

• Submit a support ticket
• Why did I receive an email asking me to enter a password?