Returns & Refunds Policy
All sales are final. We do not accept returns or product swap-out requests, with the exception of UK customers and EU orders, which are eligible for returns under the conditions outlined below.
If you are a customer in the UK or an EU country and wish to return your order, please notify us before sending any goods back.
Returned goods remain the customer’s responsibility until they reach us. We strongly recommend using a tracked and signed delivery service to ensure your return is received safely. Unfortunately, we cannot take responsibility for returns lost in transit.
Eligibility for Returns (UK & EU Orders Only):
To qualify for a return and refund, items must be:
- Returned within 30 days of receiving your order.
- Unused and in their original packaging. (We cannot refund seed packets that have been opened or damaged.)
- Accompanied by your name and order number to ensure prompt processing.
💳 Please note: A small card processing fee of 5% of the total order value will be deducted from all refunds.
For any questions regarding returns, please contact our support team.