My order has not been shipped
We currently process and ship orders within 5 working days. (However, during busy periods this may be slightly longer)
If you have paid for your order but have not received an update, you can find out whether it has been shipped by going to the 'My Account' and checking the status.
Sometimes you may have not received tracking details. These can be found using the button below.
I don't know what stage my order is at
If you believe you have placed an order but haven't received any email confirmation, please head over to the 'My Account' where you can find its current status.
My order has been shipped
To track your order, please use the buttons below. Airmail parcels cannot be tracked.
If you have been sent tracking details & tracked your order and the maximum delivery time (below) has been reached, please get in touch with us to investigate further.
We will not consider re-sending a missing parcel until this maximum time has been reached.
Please also refer to the latest delays by Royal Mail during the Coronavirus outbreak
|United Kingdom||4 - 5 working days||None|
|Europe||3 - 14 working days||Delivery times to Bulgaria, Russia and the Ukraine are nearer the maximum delivery times.|
|USA||18-20 working days||Orders are shipped within 3 days of placing but your tracking email won't be sent until it has been sent via USPS. This may take 2-3 weeks.|
|Worldwide||5 - 25 working days||Extended delays on parcels arriving in Brazil. Some orders are currently taking up to 40- 50 working days to arrive|