My order has not been shipped
We currently process and ship orders within 5 working days. (However, during busy periods this may be slightly longer)
If you have paid for your order but have not received an update, you can find out whether it has been shipped by going to the 'My Account' and checking the status.
Sometimes you may have not received tracking details. These can be found using the button below.
I don't know what stage my order is at
If you believe you have placed an order but haven't received any email confirmation, please head over to the 'My Account' where you can find its current status.
My order has been shipped
If you have been sent tracking details & tracked your order and the maximum delivery time (below) has been reached, please get in touch with us to investigate further.
We will not consider re-sending a missing parcel until this maximum time has been reached.
|Europe (EU Member States)||3 - 14 working days||Delivery times to Bulgaria will be nearer the maximum delivery times.|
Please also refer to the latest delays by Royal Mail during the Coronavirus outbreak
|United Kingdom||4-5 working days||None|
|Worldwide||5 - 35 working days||
Royal Mail are currently unable to deliver to some suspended countries. For more information, please see their international incidents update