FAQs - US Orders


USA Orders

Understanding USPS Label Creation and Shipping Delays During the Holiday Seasons:

Dear Valued Customer,

We appreciate your trust in our services, and we understand the anticipation of receiving your shipment. To provide clarity on the USPS label creation process and potential delays during the holiday season, please read the following information:

USPS Label Creation Process

When you receive a notification indicating "USPS label created," it means your order is packed and awaiting collection by USPS. Collections typically occur daily around 4 pm (Chicago time). In the event USPS fails to collect, our team personally delivers orders to the Post Office. Once in USPS's possession, they manage handling, routing, and delivery.

Internal Scanning Processes

Despite our efforts for swift delivery, the internal scanning and processing within the USPS network are managed independently. Unfortunately, we lack direct control over these processes post-handover, potentially causing delays in tracking updates.

Holiday Season Delays

During the holiday season, the volume of shipments handled by USPS significantly increases. This surge may result in slight delays in scanning and delivery. USPS is actively managing this increased workload to expedite deliveries.

What You Can Do

While waiting can be frustrating, please allow extra time for scanning and delivery during this busy period. Track your shipment using the provided number for updates on its USPS network status. If concerns arise or there are significant delays, contact us directly for assistance.

We appreciate your patience and understanding during this holiday season. Your trust in our services is valued, and we are committed to ensuring the timely delivery of your package.

Available Payment Methods for US Orders:

To facilitate a seamless shopping experience, we offer various payment methods for US orders. Choose from the following options:

Credit/Debit Cards: We accept major credit and debit cards for secure and straightforward transactions.

Zelle: Make payments easily through Zelle, ensuring a quick and hassle-free checkout process.

Bitcoin: For cryptocurrency enthusiasts, we offer the option to pay with Bitcoin.

ACH/Bank Transfer: Opt for ACH or bank transfer for a direct and convenient payment method.

Feel free to select the payment method that suits you best, ensuring a smooth transaction process. If you encounter any issues or have questions about payments, don't hesitate to reach out to our customer support team for assistance.

Thank you for choosing our services. We look forward to delivering your order promptly and providing you with an excellent shopping experience!

Shipping information:

We endeavor to ship out all US orders within 24-48 hours days of receiving your order and will ship from our warehouse located in Illinois. All orders are shipped via USPS postal service, with the exception of some orders being shipped via UPS. Your order should arrive within 2-5 business days of you receiving your tracking number

Important notice regarding the use of forwarding and shipping companies

When placing an order, it is imperative that you use your final destination as the delivery address, and we will send the order in discrete packaging.

If you address your order to a forwarding/shipping company to forward on, your seeds will be destroyed or removed. Orders sent to USA, UK, or EU will not be sent in stealth packaging, and any order showing as delivered by USPS, Royal Mail, or any other shipping company we use will be deemed complete. If you take insurance on your order this will be invalidated.

Any orders suspected of being sent via a third party shipping company will be cancelled and we reserve the right to block any future orders for that customer.