FAQs - General FAQ's and Policies

60-Day Germination Policy
At Seedsman.com we pride ourselves on the quality of the products we sell and take good care of key quality considerations – like viability.  We are entirely confident with the products we sell.
We insist suppliers only make available for sale seeds that are over 90% germination.  When they arrive with us, we carry out further independent germination tests to confirm viability.
We recommend as seeds are live products that customers always buy 10% more seeds than they need, to allow for reasonable losses, or user error, and avoid any disappointment.
Because these are live products, and there is a risk of user error we make no guarantees.
If you are in a country where germination is legal, and have a problem with germination, please get in touch and we will endeavour to resolve the issue.  Each issue will be taken on its own merit when full details have been given.
Please note: Seedsman is not responsible for any losses beyond the value of the products within any order (excludes shipping and insurance).
To resolve germination issues, we will need you to submit the following:
- Tell us your order number
- Tell us how many of which strain(s) failed to germinate
- Explain the method used to germinate 
- Upload supporting photos/video evidence.
**Terms and conditions**
Germination issues need to be submitted within 60 days of purchase and you must have germinated all the seeds from that same order. Seeds are live plant material and cannot be guaranteed 100%.  We expect from our suppliers 90% germination.  We advise customers to buy and germinate 10% more seeds than you want to grow to allow for reasonable losses.
Freebies are not eligible for replacements. We also do not offer replacement seeds for replacement orders.
*All replacement Seeds offered will be the Seedsman Internal Lineup/brand of seeds.*

** Standalone single Seed pack purchases are not eligible for replacement or germination coverage.**

**Please note, if you are consistently having germination issues across a wide range of breeders and strains it is most likely the issue lies with your germination process, not the seeds, and we reserve the right to not offer replacement seeds.

Some seeds, especially those from varieties bred inside under lights can be smaller and paler in appearance.  This does not affect their germination.  An immature seed is green.

If you genuinely feel that the products we have sold you have been faulty, and poor germination is not down to you, then we require you to fill in our germination requested information found above to investigate your request.

Returns Policy

Returns are offered only within 30 days and are only accepted for products that are in their original unopened packaging. This must be sent back via tracked shipping and the tracking information provided to our support team. We will not be responsible for the cost of sending back an order to us for returns. For return address details, please reach out to our Support team at Support@seedsman.zendesk.com We will be happy to provide return address details for you.

How can I contact Support?

You can reach out to our Support team anytime by emailing Support@seedsman.zendesk.com.

When will a particular strain be back in stock?

While we do our best to keep as many strain offerings in stock at all times, this is dependent on the many breeders and farms we work with. Sadly there is not an ETA that we can provide for restocking of particular strains or varieties.

How should I store my seeds?

We recommend placing your seeds in a ziplock bag, or plastic microtube, and then in a small container such as a Tupperware box or glass jar, to ensure that they remain dry.

You can also put some rice or a bag of silica gel (such as from a medicine pill bottle) into the container to absorb any moisture. Just remember not to bring the seeds into direct contact with the desiccant. Seeds are best stored long-term in a cool and dry place.

A refrigerator at 5-8°C/41-46.5°F is ideal. Do not freeze the seeds as they may be damaged when they thaw.

How should I Germinate my seeds? (Legal countries only!)

Please read our full germination guide found here.

Do you ship to my country?

While we ship to most places around the world, there are a few countries that we do not ship to due to legalization and or customs. You can see our full list of countries by visiting our site and selecting from the available countries list that applies to your area. If you do not see your country listed we do not ship to that area sadly. You can also find our list of Uninsured Restricted Countries here.