Customer Service Response Time Expectations

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At Seedsman, we prioritize providing timely and efficient support to all our customers. We understand that your time is valuable, and we are committed to addressing your inquiries as quickly as possible!


Standard Response Time:

Under normal circumstances, we strive to respond to all customer inquiries within 24 working business hours (Monday-Friday). Our dedicated customer support team works diligently to ensure that you receive the assistance you need promptly.

Busy Season and Peak Promotions Notice:

During our busy season, which starts in April and ends in early May, as well as during certain peak promotions, we experience a higher volume of inquiries. During these periods, our response times may be slightly extended. We aim to respond to all inquiries within 48 working business hours (Monday-Friday) during these times.

Why the Delay?

The busy season and peak promotions are exciting times for us, as they often coincide with the launch of new products, special promotions, and increased customer activity. While we prepare extensively for these periods, the surge in demand may occasionally lead to longer response times.

What You Can Do:

  • Check our Knowledgebase: Many common questions and issues are addressed in our knowledgebase. You might find an immediate answer to your question there.
  • Provide Detailed Information: When you contact us, please provide as much detail as possible about your issue. This helps us address your concern more efficiently.
  • Be Patient: We appreciate your understanding and patience during our busy season and peak promotions. Rest assured, we are working hard to get back to you as quickly as possible.

Conclusion:

Thank you for choosing Seedsman. We value your business and are committed to providing the best possible support experience. If you have any questions or need further assistance, please don’t hesitate to reach out to us at any time.

Contact our support team by emailing support@seedsman.zendesk.com