I have paid by Bank/Wire Transfer but you haven't charged me

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If you have made a bank/wire transfer but your account has not been charged, you may need to contact your bank and instruct them to process the transfer to our account.

If the bank has already processed the payment but you still have not been charged, you will need to contact us, as we may need further details in order to confirm the transfer. 

Confirm your payment

It is essential that you contact us when you first send your payment so that we can keep your order on-hold.

Confirm Payment

My Order Is Cancelled

Checking the status of your order

Your order will be assigned statuses at each step of it's journey through our system. You can view these statuses by finding the order in your account.

My Account

Order Statuses Explained