My Bitcoin order has been cancelled


If you have sent your Bitcoin payment and your order status is cancelled, please get in contact with us and one of our support team will be happy to help you.

We will need confirmation of the payment. This can be via a screenshot of a link to the transaction on the Blockchain.

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Checking the status of your order

Your order will be assigned statuses at each step of it's journey through our system. You can view these statuses by finding the order in your account.

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Order Statuses Explained