At Seedsman, we use order statuses to keep you informed about your order's progress through the packing and shipping process. We’ll send you an email at each key stage of your order's journey.
You’ll receive emails when:
- You submit your order.
- Your payment is received.
- Payment is not received.
- Your order is shipped.
For the quickest updates, we recommend checking the status of your order in the "My Account" section.
Here’s a breakdown of what each status means:
Order Received - Awaiting Payment We’re waiting for your payment. If you haven’t sent it yet, please log into your account and follow the payment instructions.
Order Received - Payment Not Received Your payment is being processed. If this status doesn’t change within 24 hours, please contact our team.
Order Pending We’ve received your payment, and your order is being carefully packed by our team.
Order Processed Your order is packed and ready for dispatch.
Order Dispatched Your order is on its way! If you purchased tracking, you can find the tracking information in "My Account."
Order Cancelled Your order has been cancelled by you or a member of our team. If you believe this was a mistake, please get in touch with us.
Order Placed - On Hold Your order is on hold, and a member of our team will contact you with more details as soon as possible.
All of our orders are shipped with a bubble-protected mailer to ensure the package arrives to you safely. With that said, restricted country shipments are removed from the breeder packaging and sent via stealth delivery methods. You can find our list of restricted countries here: https://support.seedsman.com/hc/en-us/articles/21607481898513-FAQs-Shipping-Information-for-ROW-Orders-and-Restricted-Countries
If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
