Order Statuses Explained

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Seedsman uses order statuses to categorise the where your order is in the packing and shipping process. We will email you at the key stages of your orders' journey.

You will be emailed when you submit your order, when it is paid for, when we have not received payment and when the order has been sent.

We recommend checking the status of your order in your account if you have any questions - this is the fastest way to get an update.

My Account

New
Order Placed – Awaiting payment. If you have not sent payment for your order, you need to go to Your Account and send payment following the details provided.
Pending
Order Placed – Payment is being processed by our system and you will be notified when completed.
Processing
Order Placed - Payment is now recieved, you do not need to do anything from this point, your order will be processed as soon as possible.
Printed
Order Placed - Payment is now recieved and your order is in our warehouse being packed in the most discreet way possible.
On Hold
Order Placed - Your order has been put on hold by one of the Seedsman team and they will contact you as soon as possible with details.
Closed/Cancelled
Order Cancelled - Your order has now been cancelled by yourself or a member of the Seedsman team. If you think your order was incorrectly cancelled, please get in touch.
Suspected Fraud
Order Placed - Your payment has been received but we require further verification to process it. You will be contacted by a member of the Seedsman team as soon as possible.
Mail Chasing #1
Order Placed - Payment has not been received. You must go to Your Account and follow the payment details associated with your order. Failure to do this will result in your order being cancelled. If you believe you have sent payment, please contact us.
Mail Chasing #2
Order Placed - Payment has not been received. You must go to Your Account and follow the payment details associated with your order. Failure to do this will result in your order being cancelled. If you believe you have sent payment, please contact us.