My Card payment was declined


If your card payment was declined, you may have insufficient funds to complete the order or your account may have an international block applied.

To ensure that your card payment is processed, contact your bank and ask them to remove the aforementioned international block.

Once this has been removed, you can place your order again.

If you find the order in the 'My Account' section of our website, you can easily and quickly reorder.

My Account

Checking the status of your order

Your order will be assigned statuses at each step of it's journey through our system. You can view these statuses by finding the order in your account.

My Account

Order Statuses Explained