Dispatch/Shipping Information - USA

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All orders are normally processed and delivered to you within 18 business days of being placed and payment received (However, during busy periods this may be slightly longer).

What stage is my order at?

At any time you can check on the latest stage of your order by going to the 'My Account' and checking the status.

Order Statuses Explained

Your order's journey

Days 1-3 Receipt of Payment - Thank you.
Days 2-4 Your order will be picked by our team in our Spanish warehouse and packed into a large batch.
Days 3-5 The large batch is then sent to the UK - your order is checked and shipped to the USA.
Days 10-12 Your order will arrive in the USA at one of our packing hubs. Our team here will check, photograph and pack your order into a padded envelope.
Days 12-15

Your order will be given to USPS and your tracking number emailed to you. Your order should arrive within 3 days of you receiving your tracking number. You do not need to sign for your order.

Please bear with us during promotional periods. The days above are estimates only and we endeavour to get your order to you within 18 working days (excluding weekends and public holidays).

 

Shipping Methods Available

Economy - None Tracked - Orders are shipped via USPS.  Confirmation of dispatch will be notified to you via email.  There will be no tracking information available.

Economy - Tracked - Orders are shipped via USPS using their tracked service.  Confirmation of dispatch will be notified to your via email and will contain the tracking number with estimated date of delivery.

 If you have paid for your order but have not received an update after 18 business days, you can find out whether it has been shipped by going to the 'My Account' and checking the status.

Sometimes you may have not received tracking details. These can be found using the button below.