My order was canceled but I have a pending charge on my card


To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues.

Sometimes the value of a cancelled order will be shown on your card balance.

When you place an order with us, our card processor will contact your payment card's issuing bank to confirm that your card has a valid number, and hasn't been reported as lost or stolen. This is communicated via an authorization for the full purchase and the transaction completes. However, if this authorization has not been received by our card processor then we do not proceed with the charge. Your bank may however hold this charge as pending on your account for between 7 - 10 business days before returning it to you.