About Missing Tracking Information

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Here are some reasons why tracking information may not be available:

  • A delay in the updates to the tracking database.
  • Some parcels, such as standard international deliveries, aren't trackable. 
  • US Orders will not be sent tracking information until the order is sent via USPS from our US distributor.

If the estimated delivery date for your parcel has passed and your tracking information hasn't changed, please allow an additional day or two for the parcel to be delivered. Usually packages arrive on or shortly after the estimated delivery date.