About Missing Tracking Information


Here are some reasons why tracking information may not be available:

  • A delay in the updates to the tracking database.
  • Some parcels, such as standard international deliveries, aren't trackable. 
  • US Orders will not be sent tracking information until the order is sent via USPS from our US distributor, normally after around 10 working days
  • There may be international shipping delays outside of our control but we will do our best to inform you once we are aware.

If the estimated delivery date for your parcel has passed and your tracking information hasn't changed, please allow an additional day or two for the parcel to be delivered. Usually packages arrive on or shortly after the estimated delivery date.