I no longer need help, how do I close the ticket?

Follow

 Existing Ticket

If you have an open ticket that is being dealt with by a member of our support team you can solve it yourself.

 On the drop-down under your username select My Activities

 mceclip0.png

 All your Service Tickets will be listed with their current status. Click on the Subject to open the ticket (in the example "Test"

mceclip1.png

From here you can update your ticket or check the box marked Please consider this request solved and Submit. Your ticket will automatically be closed.

mceclip2.png

New Ticket

If you have raised a ticket but have only received an automated email to confirm we’ve received it, you can close the ticket by replying to that email with the word #Resolved (NB will only work if the hash/pound symbol is at the front)