At Seedsman.com we pride ourselves on the quality of the products we sell and take good care of key quality considerations – like viability. We are entirely confident with the products we sell.
We insist suppliers only make available for sale seeds that are over 90% germination. When they arrive with us, we carry out further independent germination tests to confirm viability.
We recommend as seeds are live products that customers always buy 10% more seeds than they need, to allow for reasonable losses, or user error, and avoid any disappointment.
Because these are live products, and there is a risk of user error we make no guarantees.
If you are in a country where germination is legal, and have a problem with germination, please get in touch and we will endeavour to resolve the issue. Each issue will be taken on its own merit when full details have been given.
Please note: Seedsman is not responsible for any losses beyond the value of the products within any order (excludes shipping and insurance). We do not process refunds; all sales are final.
To resolve your enquiry, we will need you to do the following:
Complete our germination form
Tell us your order number
Tell us how many of which strain(s) failed to germinate
Explain the method used to germinate
Upload any supporting photos/video evidence.
Terms and conditions
Germination issues need to be submitted within 60 days of purchase and you must have germinated all the seeds from that same order. Seeds are live plant material and cannot be guaranteed 100%. We expect from our suppliers 90% germination. We advise customers to buy and germinate 10% more seeds than you want to grow to allow for reasonable losses.
Freebies are not eligible for replacements. We also do not offer replacement seeds for replacement orders.
*All replacement Seeds offered will be the Seedsman Internal Lineup/brand of seeds.*
** Please note that standalone single Seed pack purchases are not eligible for replacement or germination coverage.**
If you are consistently having germination issues across a wide range of breeders and strains it is most likely the issue lies with your germination process, not the seeds, and we reserve the right to not offer replacement seeds.
Some seeds, especially those from varieties bred inside under lights can be smaller and paler in appearance. This does not affect their germination. An immature seed is green.
If you genuinely feel that the products we have sold you have been faulty, and poor germination is not down to you, then we require you to fill in our germination form to investigate your request.