While busy periods mean we may take a little longer than normal to reply to all tickets, we will respond to every one with an automated response and, if required (i.e. you're requesting a response rather than just notifying of payment etc.) a personal response within 2 days at the latest. If at any point your ticket has not been assigned to an agent by the normal response time, we will send an updated message to confirm we still have your ticket.
- If you have not received any automated response, or a personal one within two days then it might be worth checking your spam folder in the first instance.
- You can also view all your tickets, past and present, from your Seedsman account. Simply log in, navigate to "My Account" and "My Tickets". From here you can view all updates to your ticket, even if our email to you has been filtered or deleted. If there is no ticket on your account this means we have not received it, or that it is from an email address that has been blocked due to suspected fraud or abuse.
- If none of the above helps, you can also get in touch with us via our Facebook page and send us a direct message. Please note if you do message us this way, we may need some information such as email address, delivery address and order number before we can discuss anything on your account. This is just to protect your data from being accessed by anyone else.
